Customer Care Department Manager

Our client, primary international company in debt collection sector, is looking for a Customer Care Department Manager.

Reporting directly to the Director of Operations, he/she will have responsibility of coordinating, controlling and optimizing the business customer service department both active contact centers and in-person managers that act in the best interest of the company and interaction with the customers in accordance with the agreed and communicated standards within the company to achieve the approved business objectives.
The whole Department counts the directly reports of 170 people.

He/she will plan, organize, coordinate, control and supervise the work of the customer service department to achieve payments from the process of debt collection and the signatures of payment products.

His/Her duties will also include personnel administration, regular adjustment of the strategy, management and optimization of the collection process, KPIs development and monitoring, annual budget by providing specific and accurate data.

The Customer Care Manager is expected to be a leader with a strong sense of business and excellent ability to analyze, understand and process financial data added to very good communications skills.
The ideal candidate has at least 5 years work experience in a similar role and a profound knowledge of the the sector.
Excellent Business English is mandatory.

I candidati di ambo i sessi, dopo aver visionato l'informativa obbligatoria sulla privacy sul sito, sono pregati di inviare il CV in formato Word, indicando il riferimento (Rif. 918250).
Hays S.r.l. Agenzia per il Lavoro Accreditata: Aut.Min. N.13/I/0007145/03.04 del 1 Aprile 2008.


Tipologia di contratto:
Tempo indeterminato
Bancario e Servizi Finanziari
Sede di lavoro
Banking And Insurance
Data di chiusura
27 Sep 2019
Candidati ora

Consulente di riferimento

Il Consulente Giulia Scalbi, è il nostro esperto che gestisce questa opportunità di lavoro, con sede a Milano

Hays, Corso Italia 13

Telefono: 02888931