Our client, a Global leader and one of major player in transport management worldwide, is looking for a Logistics Service Coordinator to empower the Ocean export department.
The society offers excellent services with innovative and technological solutions that eliminate complexities.
They are supported by a dedicated innovation center, they design, build and distribute cutting-edge digital solutions to analyze and manage the challenges of today's supply chains

Main tasks:

• Coordination and execution of customer orders in accordance with their requirements and/or procedures based on the organization’s Ethics.
• Contact with the dedicated customer for instructions / reminder.
• Processing of agent and early warning messages(network contact).
• Communicate information to customers and partners in parallel.
• Handling of anomalies / disputes.
• Proposal for corrective and preventive measures.
• Contact with the warehouse and other subcontractors.
• Duty to inform and advise the customer on the formalities of international movement of goods.
• Duty to communicate the information of the files in charge to his hierarchical manager.
• Monitoring the quality of service center services.
• Create SOP’s when require to support the offshoring process.
• Trouble shooting to proactively find suitable solutions in time and manner to the customer.

Qualifications and experiences:

• 1-3 years of experience of logistics and forwarding operations/regulations and documentation or Degree in Logistics.
• Preferable a professional degree by a licensed educational institution specialized in logistics and forwarding.
• Advance Excel knowledge.
• Good communication skills in English oral and written (B2 level minimum).

Place of work: Lombardy Candidates of both sexes, after having viewed the mandatory privacy policy on the website www.hays.it, are requested to send their CV in Word format, indicating the reference (Ref. 930818) as well as their consent to the processing of data personal pursuant to Legislative Decree 196/03. Aut. Min. N. 13 / I / 0007145 / 03.04 of 1 April 2008. #930818